Burger 18 said to be an international burger brand having outlets in five countries of the world. They started their outlet in Bahria Town Lahore. For this outlet they have promoted a lot. If I’m not wrong then they have booked a huge billboard at entrance of Bahria Town nearly three months ago.
Recently they announce their opening date which was last Saturday 15-Nov-2014. It is the same date Burger King start their setup in Gulberg. Burger 18 also announce 20% off for whole month of November. They have shown very nice pics of burger on billboard, leaflets and on road hoardings.
My Experience At First Day:
The day come and I give them a visit on very first day. Opening was at 5pm. Well as I enter and sit on chair, waiter came and put their Menu in front of me. I ask him about your favorite burger? He was blank, then he said “Zinger kha lo” We came to know that staff is not trained over here. Well we look at the menu and order the most expensive burger i.e. Meat Market and second was Burger Theory. You’ve to go to the counter and wait for your turn, and there ain’t any queue, so you’ve to deal in totally Pakistani way.
Secondly they give you a simple computer generated receipt which you take and go to your table. Now no one knows which order is for which table. After a while when burger came to us waiter didn’t know that which one is Meat Market and which one is Burger Theory. We try to figure it out by opening the burger and reading the ingredients on Menu, but nothing match over there. Secondly they have simply handed over me the chicken burger instead of both beef burger. When I go to the counter and ask manager which burger is this, while opening the whole burger in front of him, he was unable to name it. Finally they call one person, the only person who believe to have knowledge.
I: Which burger is it?
He: What you order?
I: Burger Theory
He: This is Burger Theory
I: Burger Theory suppose to have beef
He: This is chicken. Oh, sorry, give me 2 minutes
Well cutting the long story short, after 10 minutes when burger came, again that was not Burger Theory, and they were like What to do now kind of situation. We took our payment of one burger and came back.
Of course I decide to never go again over there but it was hard to believe that an international food chain which have branches in five countries including UK, UAE etc.
I decide to check on internet and hit the website burger18.com and there was only detail of this outlet with delivery numbers of here. How come their main website have only details of Lahore branch, where are others. Unable to find on that website. I check out on google but didn’t get any page showing Burger 18 branches in other countries.